Customer Service Manager
| Location | Aţ Ţābah, Sudan |
| Date Posted | April 2, 2020 |
| Category |
Administration
|
| Job Type |
Full-time
|
| Currency | SDG |
Description
International business needs an international corporate philosophy. Are you open to new things and love cultural diversity? We at Raiffeisen Bank International are pleased to have more than 16 million customers in 13 CEE countries. And our journey continues - with exciting new topics such as digitization or changing customer requirements. Go this way with us.
Customer Service Manager (f / m / x)
As Customer Service Manager of the Customer Data Services department, you make a significant contribution to the successful business relationship with corporate customers and institutional clients.
Your experience in dealing with customers makes an important contribution to building the customer relationship. Your knowledge in the area of regulatory requirements and Know Your Customer (KYC) ensures that the bank fulfills your legal obligations.
What you can expect:
Implementation of regulatory requirements and RBI compliance guidelines as part of customer-oriented E2E processes (especially customer onboarding)
Planning and monitoring of a customer portfolio with regard to compliance with regulatory requirements
Daily customer contact (phone, email, personal)
Cooperation with network banks and subsidiaries in With regard to the implementation of regulatory requirements for joint customers.
Innovation with a focus on efficiency, customer friendliness and Regulatorik
What to bring:
Minimum 3 years of relevant banking experience with customer contact and knowledge of the subject KYC / AML
University degree economics or law beneficial
Strong customer and solution orientation
Very good communication skills in written and spoken (English and German required; additional foreign languages are an advantage)
Analytical skills, methodical competence and willingness to innovate
Very good knowledge of MS Office (in particular Excel, Word, Powerpoint, etc.)
Experience in process optimization and digitization is an advantage
What we offer:
They work in an international team in a leading bank
to work flexibly and determine your own work-life balance
they benefit from customized training that is up to date
, you earn a decent salary, depending on qualifications from 38,000 years gross excl. Overtime
We are proud of the diversity of our employees. Equal opportunities are a matter of course for us. Our career paths are accessible to everyone - regardless of origin, sexual orientation, culture, gender, age, language, political or religious conviction or disability