As one of the world’s largest food and beverage companies, we are proud to spark joy around mealtimes with a global portfolio of more than 200 brands. Some are iconic brands like Philadelphia Cream Cheese, Kraft Peanut Butter, Kraft Dinner and Heinz Ketchup. Others are fast growing new sensations that defy status quo like CRAVE. No matter the brand, we are united under one vision To Be the Best Food Company, Growing a Better World. Bringing this vision to life are our 36,000+ teammates around the world, making food people love.

Together, we help provide meals to those in need through our global partnership and commitment with Rise Against Hunger. And we also stand committed to sustainability, and the health of our planet and its people.

Every day, we are transforming the food industry with bold thinking and unprecedented results. If you’re passionate like us -- and ready to create the future, build on a storied legacy, and participate as a conscientious global citizen -- there’s one thing to do join us.

Our Culture of Ownership, Meritocracy and Collaboration

We’re not afraid to think differently. Embrace new ideas. Dream big. It all comes down to the way we empower our people to own their work. It’s true Our employees are our competitive advantage.

As part of the Kraft Heinz family you’re supported to grow and achieve. You’re recognized and rewarded for outstanding performance at every level. You’re given the opportunity to leave your mark and build legacies. But you won’t do it alone. This is where our values and teamwork thrives and collaborative spirit fuels every day.

Job Description

About the Position

We are looking for a business minded self-starter, keen to make a difference through enhancing Customer service & logistics at Kraft Heinz. Kraft Heinz is an ever-changing and evolving business, which makes this a varied and dynamic role. If you are analytically minded, possess a strong ability to drive focus and manage change between Supply Chain & Sales, you would be a perfect fit for this role.

This Customer Logistics Manager Role reports into the ‘Head of S&OP & Logistics Manager - Egypt’. This role is based in our Egypt office and works closely with the Demand Planning, Logistics, Sales, Marketing and Operational finance teams.

The ideal candidate will have S&OP process experience, gained through a role in Demand Planning, Sales, Customer Service / Logistics. The primary focus is developing & leading strategic Supply Chain partnerships with our customers & distributors and build a solid foundation to support the commercial and operations functions.

In brief, you will;
• Provide direction for our Supply Chain functions to deliver high levels of service to the customer - complete order, on-time delivery, free of damage, accurate data, accurate transactions, truck utilization & cost efficiency.
• Enforce strict replenishment & allocation processes across channels, in line with forecast accuracy & inventory levels, based solely on In-Market Sales, and leveraging on technology, agile planning & close collaboration.
• Become expert of the main processes and organization of distributors & key customers. Be the internal “voice of the customer” promoting a customer centric culture.
• Responsible for the accuracy and timeliness of all data from customers & distributors (sales data, point of sale, inventory, vehicles, POS material, sales performance, targets & people)
• Define, collaborate and implement activities & targets needed to achieve KPIs (service & cost).
• Lead the activities of the team to maintain seamless communication with the customer, the Sales Teams, and internal Supply Chain functions.
• Lead identification and prioritization of value-added activities that contribute to the growth and cost effectiveness of the business. Lead the team to successful implementation.
• Develop the skills and knowledge of the team to ensure fully integrated, differentiated service excellence is delivered both internally and to the key customers. Serve as a key liaison between the Warehouses, Manufacturing Plants, Demand Planning, Sales teams, and the customer(s).
• Responsible for periodical audits on customer compliance to KHC standards of quality, safety & reliability.
• Build and leverage internal and external partnerships to deliver short and long-term business goals.
• Develop procedures to enhance the workflow and efficiency of the Customer Supply Chain team.
• Develop future supply chain leaders through career path planning and execution.
• Develop talents at the distributors & key customers to ensure “best in class” execution and operations.

Qualifications
Hard Skills
• Bachelor’s degree and/or post-graduate qualification with a focus on Supply Chain, Logistics or Commerce
• At a minimum, 5+ years’ experience related to Supply Chain or Distributor Sales functions (Logistics, Customer Service, Demand Planning, Sales with distributor model)
• Strong interpersonal and stakeholder management skills; the ability to deliver a consistent message from analyst level to c-suit management
• Experience in streamlining communication across all stakeholders.
• Proficiency in the Microsoft Suite & handling big data is essential (mainly Excel & PowerPoint)
• Fluency in English is a requirement

Professional Attributes

• Communication Skills
o At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent communication skills, to deal with all kinds of different stakeholders.
• Ability to Simplify
o We like to keep it simple. And to execute fast. Your ability to simplify will be highly appreciated, when you provide simple solutions dealing with complex challenges.
• Analytical
o We’re a very data driven company. You know how to translate complex data into a simple solution with your analytical mindset.
• Ownership
o You have an ability to work autonomously, take ownership of set tasks, and drive change.
• High pressure
o You don’t get easily stressed by pressure, on the opposite, a demanding and dynamic environment is what keeps you energized.

What we offer you

• A high performing, ambitious working environment with unrivalled fast-track global career progression
• We bet big on our people, so offer an above market bonus scheme
An open minded, entrepreneurial & fun environment where we encourage new ideas and put them into action!

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Location(s)

El Tagamoa El Khames Commercial Office