Emergency Manager

at Danish Refugee Council
Location Juba, Sudan
Date Posted February 5, 2020
Category Administration
Job Type Full-time
Currency SDG


We are looking for a highly qualified, self-motivated Emergency Manager who is able to manage a large mobile and emergency response programme, work with diverse teams of both national and international staff, and equipped with technical skills to develop and strengthen emergency response capacity in a highly complex crisis.


Danish Refugee Council (DRC) is operational in South Sudan since 2005, working with the overall aim of achieving durable solutions for displaced populations. The Danish Demining Group (DDG) started Humanitarian Mine Action in 2006.

Danish Refugee Council main programme objectives (2019-2021) in South Sudan are:

1. To save lives and alleviate suffering among displaced people and their hosts

2. To reduce displacement related risks and support and facilitate solutions

3. To promote peaceful, inclusive and resilient societies and address root causes to displacement

DRC primarily operates across Upper Nile and Unity states, both of which are heavily affected by conflict and experience high numbers of internally displaced populations as well as refugees in need of humanitarian assistance. DRC has operational bases in Maban, Malakal, Kodok and Aburoc in Upper Nile and in Bentiu, Mayom, Kodok and Ajuong Thok in Unity state, supported by a country-office in Juba.

DRC recently developed important multi-sectorial mobile response teams based in Juba able to rapidly respond to new and urgent humanitarian situations countrywide at short notice to conduct assessments and responses

Purpose of the post

The Emergency Manager is responsible for the development, strategic setup and ongoing management of a responsive, multisector mobile response team capable of responding to new shocks across South Sudan. The mobile response team consists of multiple protection, SNFI, WASH and CCCM stand by team who deploy at short-notice in hard to reach locations or areas that experience new crises, and undertake both rapid multi-sectoral assessment work, as well as first phase rapid response.

In addition to managing the mobile response teams, the Emergency Manager is also responsible for technical leadership of DRC’s emergency preparedness and response across the country, working closely with the Head of Programmes. This involves maintaining an up to date emergency preparedness and response plan and roster, working with technical teams and DRC’s area teams to prevent, prepare and respond to sudden crises, and ensuring DRC’s values and humanitarian principles are upheld throughout the interventions.

The Emergency Manager works under the direct supervision of the Country Director and liaises with all programme, operations and safety departments across South Sudan.


  • Work with the Head of Programme and technical coordinators to identify and contribute to the development of mobile response and emergency-focused funding opportunities and project proposals, including contributing to both narratives and budgets.
  • Collaborate with DRC South Sudan monitoring, evaluation and learning manager to develop appropriate monitoring and evaluation tools for DRC’s mobile response activities, and to ensure lessons learned are thoroughly documented and shared within the country program, region and HQ.
  • Foster synergies between programme sectors and support the strong integration of protection and gender throughout all mobile responses.
  • Ensure the timely and quality review and submission of all mobile response-related project reports.
  • Ensure that all mobile response projects are delivered on time, meet targets and in line with the budgets.
  • Develop and keep up to date a mobile response team strategy and plan.

Technical oversight of country wide emergency preparedness and response

  • Under the coordination of the Head of Programme, provide technical oversight and leadership in relation to DRC’s ability to prepare for and respond to emergencies in all locations across the country, using a conflict-sensitive lens.
  • Where necessary, the Emergency Coordinator will take on the activation and management of large scale emergency responses in line with DRC’s Emergency Preparedness and Response Plan.
  • Ensure protection is mainstreamed throughout DRC’s emergency preparedness and response.
  • Engage in ongoing assessments of the humanitarian context across South Sudan as a means to update country-based emergency strategies and accompanying response modalities.
  • Ensures that adequate emergency preparedness measures are taken through the development and updating of country contingency plans and establishment of early warning mechanisms, which leads to more effective preparedness and response to specific emergencies.
  • Participates in the formulation and development of plans of action in preparation and response to emergencies, and monitors compliance of all sectors with emergency plans of action, including financial resources. Ensures coordination of the management of emergency preparedness and response.
  • Provides policy and program advice related to emergencies, including on management related issues. Provides direction and guidance to the country office in the implementation of emergency preparedness measures, which strengthens preparedness and response mechanisms in the country faced with impending emergencies.
  • Support the continuous assessment of emergency response capacity and competency needs of emergency response staff and facilitate/assist in the development of competency building tools and training resources;
  • Collaborate with other relevant colleagues at both country and regional level to explore and pilot new response modalities (i.e. CVA for emergency responses).

Human Resource Management

  • Manage mobile response teams, including where applicable, international and national managers, team leaders, specialists and technical experts with an emphasis on excellence, promoting a culture of cooperation, learning, creativity and innovation.
  • Develop Job descriptions/terms of reference, lead and or contribute to recruitment processes and the induction and/or orientation of new staff.
  • Conduct annual staff performance reviews for staff under her/his line management and ensure this is done by other emergency team leaders.
  • Ensure allocation of funding for staff development, performance management and team building processes.
  • Follow up of staff contracts and ensure the renewal of contract. Adapt the team structure according to needs, financial resources and capacities if required.

Financial management

  • Responsible for the overall financial management of all Juba based mobile response related projects including monthly review of financial spend and forecasts.
  • Ensure that Project Managers are supported in managing their project budgets and financial procedures in an accountable way.
  • Ensuring mobile response teams follow DRC’s and donor financial procedures in any expenditures.

Operational Management

  • Collaborate with the supply chain team to develop and maintain relevant framework agreements and mobile response-specific procurement plans.
  • Ensure the budgeting of emergency response activities incorporate logistics and support costs such as transport, warehousing, fleet operation etc.
  • Regularly review emergency response-related procurement plans with the country Supply Chain Manager and Procurement Coordinator.

Coordination, communication, advocacy and representation

  • Take a proactive role in establishing strong linkages with key Clusters, UN, NGO representatives working at the national level.
  • Actively represent DRC in relevant coordination fora including Needs Analysis Working Group (NAWG), SNFI cluster, WASH cluster, Protection Cluster and other emergency related working groups.
  • Advocate for DRC’s emergency program with donors and humanitarian stakeholders, in cluster meetings, workshops, conferences and in other relevant fora.
  • As required represent DRC’s emergency program to existing and potential donors in collaboration with the Head of Programmes, Grant Coordinator and CD.
  • Cultivate key relationships that enhance DRC’s visibility, credibility and notoriety in South Sudan.

Safety and Security

  • Provide overall management of the safety and security of DRC’s mobile response teams, working closely with the Country Safety Adviser. Foster a culture of safety to ensure that risks to staff are minimized.
  • Ensure that all relevant information regarding safety, security and the context is collected, updated by the team and shared in a regular and timely manner and that all safety procedures are followed.
  • Ensure sufficient funding is available to meet minimum safety standards for DRC’s mobile response teams.
  • Ensure all emergency staff are trained on field safety and security prior to emergency deployments and refresher training is organised in a regular basis.

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

About You


  • Bachelors’ degree in humanitarian response, emergencies, international development or another related subject (or equivalent experience).
  • 6+ years of progressively responsible experience in emergency program management in different countries/contexts, with at least 2 years’ experience in complex emergencies and experience managing and leading large response teams.
  • Demonstrable experience and skills in strategy development, proposal development (in particular ECHO and OFDA), budget development, program implementation, monitoring and evaluation.
  • Proven experience working with emergency coordination mechanisms including OCHA, clusters, UN agencies, and INGOs.
  • Proven experience in managing diverse emergency programmes, ideally with experience in protection, WASH, SNFI, CCCM and/or FSL in emergency contexts. Experience on cash based programming in emergency settings an added value.
  • Experience delivering targeted and high quality technical training and capacity building, including in settings with remote technical management
  • Strong experience in managing the safety of teams in challenging logistical and security environments.
  • Excellent organisational skills, ability to determine priorities and attention to details.
  • Excellent interpersonal and coordination skills, including working with different groups, partners and nationalities.
  • Ability to live and work in an insecure and volatile environment and ability to handle stressful situations.
  • Proficiency in computer skills including MS word, Excel, Outlook, PowerPoint and other software.
  • Full professional proficiency in English.


  • A Masters’ or Graduate degree in a related field
  • Experience working within an INGO, and most preferably previous successful experience working in South Sudan.

Experience with mobile responses or Rapid Response Mechanisms (RRM)


DRC adheres to the Core Humanitarian Standards. All staff are required to contribute to the achievement of these standards

In this position, you are expected to demonstrate each of DRC’ five core competencies:

  • Striving for excellence: You focus on reaching results through the Regional team both to position DRC and ensure excellence in all deliverable.
  • Collaborating: You lead regional initiatives and processes by involving relevant parties and encouraging feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen to other stakeholders and staff; and you communicate concisely and persuasively.
  • Demonstrating integrity: You act in line with DRC’s vision and values.


Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.dk under Vacancies. This position will be placed at Employment Band – F1 (Management).

Key stakeholders

  • Internal: CD, Head of Support Services, Head of Programmes, Country Finance Manager, Country Safety Coordinator, Technical Coordinators, Grants Coordinator, MEAL Manager, Supply Chain Manager
  • External: Clusters, UN Agencies, Donors, other agencies with mobile response capacity.

Application process

​Interested? Then apply for this position by clicking on the apply button

All applicants must upload a cover letter and an updated CV (no longer than four pages). Both must be in English. CV only applications will not be considered.

If you have questions or are facing problems with the online application process, please contact www. drc.ngo/jobsupport

  • Applications close 18 February, 2020.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In the light of this, women are particularly encouraged to apply to bridge the gender gap.

Equal opportunities: DRC is an equal opportunities employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employee. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics

Need further information?

​For further information about the Danish Refugee Council, please consult our website www.drc.ngo

DRC as an employer
By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

  • Professionalism, impact & expertise
  • Humanitarian approach & the work we do
  • Purpose, meaningfulness & own contribution
  • Culture, values & strong leadership
  • Fair compensation & continuous development

Read more here about what our employees say about working in DRC.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms.

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