We are on a mission to change the world; do you want to join
us where it matters the most? Invest in your personal and professional
development and acquire the skills that are vital for a global career in
international development. A role in an FCS (Fragile and Conflict Affected Situations) location will be a truly impactful
experience!

Fragility Conflict and Violence: https://www.worldbank.org/en/topic/fragilityconflictviolence

Working at the World Bank Group
provides a unique opportunity for you to help our clients solve their greatest
development challenges. The World Bank Group is one of the largest sources of
funding and knowledge for developing countries; a unique global partnership of
five institutions dedicated to ending extreme poverty, increasing shared
prosperity and promoting sustainable development. With 189 member countries and
more than 120 offices worldwide, we work with public and private sector
partners, investing in groundbreaking projects and using data, research, and
technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

Country Context:

South Sudan became independent in
July 9, 2011 following a negotiated, peaceful secession from the
Sudan. The conflict outbreaks in December 2013 and July 2016 have
undermined the development gains achieved since independence and worsened the
humanitarian situation. The civil war is estimated to have led to nearly four
hundred thousand excess deaths since 2013 and more than 4.3 million people have
been displaced both internally and to neighboring countries. The latest UN
updates suggest that about 6.1 million (more than half the population) are
severely food insecure.

The World Bank office in South Sudan is seeking to hire a
seasoned and highly energized professional to work as Executive Assistant in
the Office of the Country Manager. The Executive Assistant reports directly to
the Country Manager (CM) and is an essential member of the fast-paced and busy
Country Office. The incumbent is responsible for providing the full range of
support to the Country Manager, with the highest level of professionalism,
diplomacy, tact and discretion.

Job Duties and Responsibilities:

Specifically, the Executive Assistant will be responsible
for the following:

1) Managing the Country Manager’s Office
• Manages the Country Manager‘s schedule; organizes and
coordinates relevant briefing or background material for meetings. Screens and
prioritizes incoming correspondence and messages to the CM, independently
responding to extensive and diverse inquiries, liaising with others in the CMU,
including Washington and making independent decisions when multiple courses of
actions are required. Monitors and follows up on issues related to the Country
Manager’s function and ensures that relevant staff members are informed.
Handles sensitive and confidential information. Ensures timely submission and
review of briefing materials and appropriate follow-up actions, making sure
materials are presented to the Country Manager for review prior to meetings.
• Initiates and coordinates all aspects of the CM’s travel
schedule (i.e., SAP, ticket and hotel reservations, visa requests, etc.)
including coordinating the travel and protocol needs of the Country Manager
while on mission.
• Drafts correspondence and prepares and ensures adherence
to administrative guidelines and overall quality of outputs requiring the
Country Manager’s signature.
• Provides general research support and utilizes all
relevant computer software to retrieve, maintain and manipulate data and
independently respond to diverse inquiries and make decisions when multiple
courses of action are possible.
• Establishes and maintains relevant files and databases for
the country office.
• Ensures the quality and timeliness of information emanating
from the front office; independently decides and follows through on appropriate
dissemination of information to staff by sharing reports, status updates and
other information as necessary.
• Serves as the first point of contact and liaison with an extensive
network of contacts at the most senior levels, both internally and externally.
Provide follow-up on required actions and monitors compliance. Responds to
diverse inquiries and makes decisions when multiple courses of action are
possible. Establishes and maintains an effective network of contacts with
Government officials at the highest level.
2) Representation and Liaison
• Provide guidance, leadership and direction within the
Country Office to facilitate a changing work environment and a strong
communication flow among virtual teams. Coordinate with the Ethiopia and Sudan
based Senior/Executive Assistants and Washington based staff (Anchor Unit,
assuring smooth functioning of the Country Office (CO).
• Interact with an extensive network of contacts at the most
senior level (both internal and external) and exercise judgment, tact and
discretion in answering and/or redirecting inquiries to appropriate sources and
in dealing with sensitive or highly confidential matters. Maintain an effective
network with the Client to ensure effective cooperation in support of CO and
Bank program needs.
• Independently organize high level events such as client
and donor meetings and workshops and high-level visits.
3) Leadership of the Administrative Client Support (ACS)
staff
• Assume responsibility for the overall quality of delivery,
organization and coordination of office administrative support work.
Responsible for maintaining overview of the ACS work program and workload by
collaborating and coordinating with task team members on staffing, scheduling
and resolving work priorities.
• Act as a role model, promoting collaboration, quality work
and development of team members. Works with the ACS and CO staff to anticipate
and resolve a variety of conflict situations. Plays a significant leadership
role with respect to all issues related to ACS staff in the country office and
in the region, including participating in cross-regional and institutional
activities.
• Ensures the smooth operation of the office support work
and related systems by assuming primary responsibility for organizing and
coordinating workflow and for overall administration and supervision of the ACS
team. This includes coordination and monitoring of multiple and diverse work
processes and activities to ensure that management decisions and directives are
properly carried forward. Plays a significant role in identifying and
addressing issues pertaining to ACS and their work within the country office. S/he
is expected to provide guidance, leadership, and direction to facilitate a
forward-thinking work environment, to be proactive in resolving challenges in a
productive way, and to promote knowledge-sharing among the ACS.
• Assess and evaluate the training needs for ACS staff in
the CO, through the information and Learning Plans, and coordinates with the
relevant stakeholders.
• Provide overall guidance and feedback to ACS staff by
providing primary input to their Performance Evaluation. Plays a significant
leadership role with respect to all issues related to ACS.
4) Country Office Management
• Ensure effective operation of the CM's Front Office,
correspondence flow and specifically IRIS/WBdocs/Records management. Works
closely with, and supports the Senior Operations Officer as needed.
• As a member of the Country Office Management team, work
with Shared Services team based in South Sudan to ensure that efficiency and
cost effectiveness are achieved in the office.
5) Support to Operations/Research
• Update tables on ongoing and pipeline operations
• Provide assistance to compiling of quarterly portfolio
reports
• Provide assistance to compiling of Country Assistance
Strategy (CAS) status report
• Research for Country Manager’s presentations and meetings
with Government and other partners.
6) Outreach work
• S/he will be the focal point person for regional and
institutional activities involving level GA to GD staff in the country office.
•
S/he will be the liaison person with Washington, CMU and the country
department.

Selection Criteria

• Minimum Education: High School Diploma. Candidates with
bachelor’s degree in business administration or social sciences will have an
advantage.
• Minimum of seven years of direct relevant experience.
• Extensive and diverse experience, and in-depth knowledge
of the full range of Bank Group processes, policies and procedures
• Experience in dealing with senior officials both within
and outside the Bank, previous experience or exposure as an Executive Assistant
is an advantage.
• Strong oral and written communication skills including
ability to draft and edit a variety of correspondence and ensure quality of
written outputs for clarity of message. Ability to draft correspondence on a
range of topics and ensure quality of documents requiring approval and/or
signature
• Excellent interpersonal and intercultural communications
skills; maturity and ability to interact responsively and tactfully with staff
at all levels, with demonstrated good judgment and discretion.
• Strong organizational skills and demonstrated ability to
multitask and judge priorities under extremely tight deadlines.
• Demonstrated ability to ensure total discretion,
confidentiality and strong personal ethics.
• Ability to be proactive, exercise sound judgment, and use
problem-solving skills in dealing with unexpected situations, often under
pressure.
• In addition to a proven track record in areas such as
judgment, reliability, resourcefulness and flexibility, it is important that
the candidate have a positive attitude, be a self-starter and maintain
composure under stressful situations.
• Ability to coach and mentor junior ACS staff.
• Ability to create a positive and cohesive team environment
within the Country Office and in dealing with the other units.
• Expert use of all relevant computer software using
advanced functions on Bank standard computer applications, in particular: MS
Word, Excel & PowerPoint, Outlook, SAP, Internet Explorer.
• Flexibility and willingness to adjust scope of
responsibilities.

Required
Competencies

Deliver Results for
Clients
• Displays understanding of client context and environment and interacts with them tactfully and diplomatically;
• Understands the department’s priorities and how they relate to those of the organization;
• Demonstrates an independent sense of urgency and initiative; takes ownership for meeting agreed-upon deadlines for routine issues
Collaborate Within
Teams and Across Boundaries
• Seeks opportunities to collaborate within own department and displays an open, helpful attitude toward others;
• Approaches conflicts as common problems to be solved;
• Involves others and seeks additional perspectives when needed;
• Considers the impact of work on WBG
Lead and Innovate
• Applies problem solving skills to engage self and others in developing solutions;
• Considers own behavior in context of WBG’s values and mission and recognizes impact on others;
• Adapts own work to new approaches/processes
Create, Apply and
Share Knowledge
• Provides guidance and coaching to more inexperienced staff in areas of assigned responsibility or expertise;
• Shares knowledge and information with others across the work unit or department;
• Provides feedback on the work of others; recognizes importance of multiple perspectives
Make Smart Decisions
• Locates and accesses appropriate sources of information, data and lessons to support decision-making;
• Demonstrates a basic understanding of risk and risk management concepts;
• Takes action with a sense of urgency in time-sensitive situations

Poverty
has no borders, neither does excellence. We succeed because of our differences
and we continuously search for qualified individuals with diverse backgrounds
from around the globe.