Agency

Office High Comm for Human Rig

Title

ICT Analyst (Manager)

Job ID

31852

Practice Area - Job Family

Management

Vacancy End Date

(Midnight New York, USA)

06/08/2020

Time Left

14d 17h 24m

Duty Station

Khartoum, Sudan

Education & Work Experience

G-Bachelor's Level Degree - 4 year(s) experience, I-Master's Level Degree - 2 year(s) experience

Languages

Required:

Desired:

Arabic, English

Grade

NOB

Vacancy Type

FTA Local

Posting Type

External

Bureau

Arab States

Contract Duration

1 Year with possibility for extension

Background

Job Purpose and Organizational Context

On 25 September 2019, the Government of Sudan and the Office of the UN High Commissioner for Human Rights signed the Host Country Agreement paving the way for the establishment of a fully mandated OHCHR office in Sudan, with sub-offices in Darfur, Southern Kordofan, Blue Nile and East Sudan. On 27 September 2019, the Human Rights Council adopted resolution 42/35, which welcomes the commitment of the Government to establish a fully mandated country office with field presences, and requests the Secretary General to provide all the resources necessary to establish and operate such a country office.

Following the signature of the Host Country Agreement with the Government of Sudan, OHCHR is taking action to establish an office in Sudan by deploying a start-up team to Khartoum by end of November 2019. The OHCHR Sudan Country Office’s mandate has four priorities that are aligned the new Government’s priorities and the vision laid out in the Constitutional document: (1) social and economic rights; (2) legal and institutional reform and transitional justice; (3) civic and democratic space; and (4) monitoring and advocacy. These four areas of work build on the priorities defined in the Office’s management plan (United Nations Human Rights Management Plan 2018-2021). The strategy takes into account the UN’s “Visioning Exercise” for Sudan, which recognized the importance of supporting human rights reform and promoting economic development. It contributes to operationalize the UN’s decision to prioritize gender equality and women’s rights, as well as the participation of youth, in line with OHCHR’s spotlight populations.

Organizational Setting and Reporting

This position will be located within the OHCHR Office in Khartoum and report to the Head of Office Chief Human Rights Section.

Duties and Responsibilities

Summary of key functions:

• Implementation of ICT strategies and introduction/implementation of new technologies
• Development of information and documentation management system
• Management of Country office and its sub offices hardware and software packages
• Networks administration
• Provision of web management services
• Facilitation of knowledge building and knowledge sharing

• Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:

• Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
• CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.
• Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement.
• Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.
• Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
• Leadership of the ICT team for effective and client-oriented services.
• Provide ICT support to OHCHR sub offices.

• Ensures development of information and documentation management system focusing on the achievement of the following results:

• Development and implementation of CO information and documentation management system in accordance with OHCHR policy and the country office needs.
• Support business intelligence tools and other executive information systems for data analysis and reporting,
• Based on existing platforms, develop procedures for extraction of programme and finance data for further analysis and reporting.

• Manages CO hardware and software packages, focusing on the achievement of the following results:

• CO hardware and software platforms meet the OHCHR corporate standards and the CO key business processes.
• Provision of advice on maintenance of equipment and acquisition of hardware supplies
• Supervision of the implementation of corporate OHCHR systems.
• Development of new software for high impact results (e.g. office management system, e- registry, intranet, etc).

• Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the computing resources to provide a stable and responsive environment.
• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Monitoring of backup and restoration procedures for both server and local drives.
• Timely upgrade of LAN infrastructure and Internet connectivity to meet requirements.
• Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

• Provides web management services, focusing on achievement of the following results:

• Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
• Creation and technical maintenance of the CO websites and Intranet
• Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

• Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of training for the operations/projects staff on ICT issues.
• Synthesis of lessons learned and best practices directly linked to ICT management.
• Sound contributions to knowledge networks and communities of practice.

Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

Core:

Innovation: Ability to make new and useful ideas work

Leadership:Ability to persuade others to follow

People Management:Ability to improve performance and satisfaction

Communication: Ability to listen, adapt, persuade and transform

Delivery:Ability to get things done while exercising good judgement

Technical/Functional

Building Strategic Partnerships:

Maintaining a network of contacts: Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues.

Promoting Organizational Learning and Knowledge Sharing:

Basic research and analysis: Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things. Documents and analyses innovative strategies and new approaches.

Job Knowledge/Technical Expertise:

Fundamental knowledge of own discipline: Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position. Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks. Identifies new and better approaches to work processes and incorporates the same in his/her work. Analyzes the requirements and synthesizes proposals. Strives to keep job knowledge up-to-date through self-directed study and other means of learning. Demonstrates good knowledge of information technology and applies it in work assignments.

PromotingOrganizationalChange andDevelopment:

Basic research and analysis: Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives.

Design and Implementation of Management Systems:

Research and analysis and making recommendations on management systems: Maintains information/databases on system design features. Develops simple system components.

Client Orientation

Establishing effective client relationships: Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion. Organizes and prioritizes work schedule to meet client needs and deadlines. Establishes, builds and sustains effective relationships within the work unit and with internal and external clients.

Promoting Accountability and Results-Based Management

Basic monitoring: Gathers, analyses and disseminates information on best practice in accountability and results-based management systems.

Required Skills and Experience

Education:

Master’s degree in Information systems, Information Management, Computer Science or related discipline.

A first-level university degree in above fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Cisco Certified Network Associate (CCNA) and Microsoft Certified Systems Engineer (MCSE) is required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

2 years with a Master’s degree or 4 years with a Bachelor’s degree of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

Language Requirement:

Fluency in English and Arabic.

Disclaimer

• OHCHR is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
• Qualified female candidates are encouraged to apply.
• OHCHR does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.