Main Purpose

Social media has changed the way people find, consume and react to information. The MSF mission in Sudan is moving towards introducing digital media capacities to be able to connect with Sudanese social media users, to build an online community and to better communicate about MSF’s projects and principles. It is now seeking a Social Media Officer to help support the planning and implementation of a social media presence for MSF in Sudan.

Content creation and publication

• Produce, edit and curate content for publishing on MSF social media accounts in English, Arabic, providing  translation support where needed.
• Collect regular photo, video and written content for use on MSF’s social media platforms (in Sudan and across the MSF network), including interviewing community members and staff.
• Providing social media support, including visits, to all MSF sections and projects, as requested
• Suggest and propose innovations for content creation and increasing MSF`s social media audiences in Sudan and across the MENA region, such as: opportunities for Facebook Live coverage, interviews with MSF senior field staff, and others.
• Work with the FCM to pre-plan and schedule regular content on MSF social media platforms, covering all MSF operations; providing translate support as and when needed.
• Together with the FCM, devise a social media strategy for MSF in Sudan.

Community building

• Help MSF to map and develop a social media audience, and once live, to reply to comments and engagements, as appropriate, with guidance from supervisors.
• Promote MSF social media profiles externally
• Encourage staff to use social media guidelines; provide support for trainings on social media best practice
• Help build MSF Sudan’s network of social media ambassadors at project level.

Monitoring

• Monitor and analyze online topics and trending subject which are relevant to MSF operations and the security context in Sudan
• Monitor for mentions of MSF on social media in Sudan, and report to supervisors on problematic MSF mentions
• Monitor backend analytics and evaluate engagement of followers by geographic location, demographics, etc.
• Work on daily media and social media review.

Strategy

• Contribute to the development of MSF social media strategy by providing contextual advise related to social media use and trends in the country
• Undertake daily work in line with the broader communications and operational goals of MSF in Sudan, with support and guidance from supervisors.

Reporting

• Daily reporting on social media mentions of MSF on Sudanese platforms and topics of relevance to MSF operations and security
• Regular reporting on social media activities
• Able to also meet and interact with traditional media

Education

• University or College Degree or Certificate in a relevant field.
• Candidates without a University of College education may be considered if they possess significant additional experience  in social media management, monitoring and content production

Experience

• At least 2 years of professional experience in social media management and community building;
• Experience in basic social media content production and messaging;
• Experience in social media monitoring and reporting

Competencies

• Commitment to the work and principles of MSF (Neutrality, Impartiality, Independence)
• Social media content creation, community building and monitoring skills
• Diplomatic
• Shows initiative, proactive, ability to work independently
• Excellent interpersonal skills and ability to work quickly and cooperatively in a dynamic organisation;
• Flexibility and ability to work under tight deadlines and to travel regularly, including regular travel to project locations;
• Familiarity with social media management tools (HootSuite, TweetDeck, etc) highly desirable.
• Video editing or design skills are highly desirable

Languages

• Fluent in oral and written English and Arabic is essential.

ACKNOWLEDGMENT

The tasks and responsibilities mentioned in this job profile are not exhaustive and other tasks or accountabilities can be required temporarily by the line manager and/or the functional manager according to the needs of the mission without a new job profile. This document can be modified over time according to changes in the organization, the mission and/or the project. The changes will be formalized in a new job profile. The job profile is an integral part of the contract.

Applications must include the below document:

• Complete CV
• Updated contact details (candidate’s phone number and a backup phone number)
• Sudanese National ID.
• Copy of certificates of experience and qualification

Application must be dropt to Labour office, MSF Switzerland Office at Khartoum El Geref West or Sudan job website. Application after 21st August will not be considered. Only short listed candidates will be contacted.