Technical Support Engineer

at Atlas Copco Equipment Egypt S.A.E.
Location Khartoum, Sudan
Date Posted November 30, 2019
Category Engineering
Job Type Full-time
Currency SDG

Description

Provide the technical support advices, information and service techniques to Atlas Copco team at Sudan and handling all jobs related to CT machines and parts warranty:

Duties :

  • Provide on time technical support to Atlas Copco team at Sudan.
  • Handling all essential ECB (recommended modification on product).
  • Update the local and distributors service teams with new knowledge
  • Managing and maintain all service calls to ensure all them are resolved
  • Carrying customer visits, Making the all technical investigation processes.
  • Support and provide CT team with all technical info needed, Assist in solving difficult or complex problems in the field.
  • Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve FNS
  • Creating Failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
  • Return of RMA issued for available failed parts.
  • Assess service quality level performed by technicians
  • Maintain and upkeep an efficient library on products, technical information, spare parts manual, ECB updates and other related technical documents. Ensure smooth information flow to all concerned.
  • Responsible for the establishment and implementation of all quality procedures related to technical support.
  • Maintain relevant records and report on regular intervals any technical problems with high incidence rates.
  • Carry out periodic technical assessment of sub-contractors / suppliers for outsourced technical support.
  • Ensure all warranty jobs are closed out timely and with reports and claims to the factory.
  • Determine technical training requirements of AC technicians, Distributors’ technicians and customers. Develop training programs to improve competence level the team.

Job Requirements:

  • Sudani nationality.
  • Bachelor Degree in engineering ( Mechanical, Electrical or electrtomechnical ) is a must.
  • 3-5 years expereince in machinery products companies is a must , Heavy industrial and air compressors is preferred.
  • Excellent knowledge of aftermarket products & business and their treatment in systems management.
  • Very Good english , other language will be a plus.
  • Computer Literate.
  • Good Team work spirit.
  • Harder worker and able to work under pressure.
  • Self-motivated character.
  • Customer and people Oriented.
  • Customer service Oriented.

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

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